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Gu99's Privacy Policy – Your information is safe with us.

This privacy policy clearly explains how your personal data is collected, where it is stored, and how it is kept secure on the gu99 platform.

Last Updated: January 2026
SSL encryption

All your data is protected with 256-bit SSL encryption. No third party can access your information in any way.

No Sale of Data

Gu99 never sells your personal data to third parties. Your data is used solely for the purpose of providing our services.

Your rights

You have the right to view, correct, or delete your personal data. Contact our support team at any time to exercise these rights.

Secure Storage

All data is stored on secured servers. Regular security audits are conducted to keep the risk of data breaches as close to zero as possible.

Cookie controls

Gu99 uses cookies to improve its services. You can manage your cookie preferences at any time through your browser settings.

Marketing Opt-Out

You can opt out of promotional emails or notifications at any time. Your preferences will always be respected.

Table of Contents

1 Introduction

Gu99 is one of Bangladesh's most trusted online betting and casino platforms. We believe every member should have full control over their personal data. This privacy policy explains how gu99 manages your data and what steps we take to keep it secure.

By accessing or registering on the gu99 platform, you are considered to have agreed to this privacy policy. Please read it carefully before creating an account.

gu99's privacy policy is built in line with international data protection standards. We always put our members' privacy first.

This privacy policy applies to all gu99 services, the website, and the mobile app. The policy may be updated at any time, and continued use of the platform after an update will be considered acceptance of the new policy.

2 What data we collect

Gu99 only collects information that is necessary to provide its services. Collecting unnecessary or excessive personal data is against our policy. The table below outlines the types of information we collect:

Types of Data What is collected Why it's needed
Identity Information Name, date of birth, national ID Age Verification & KYC Process
Contact Information Mobile number, email address Account verification and support
Financial information Payment methods, transaction history Deposit and withdrawal processing
Device information IP address, browser, OS Security & Fraud Prevention
Usage Data Gaming history, login times Service Improvement & Responsible Gaming

When using the gu99 mobile app, device location data may be collected solely to verify geographical restrictions. This information is never shared with any third party.

3 Purpose of Data Use

Gu99 uses collected data only for specific, stated purposes. We never use your information beyond what has been declared.

  • Account management: For registration, login, password recovery, and account verification.
  • Financial transactions: For processing deposits, withdrawals, and bonuses.
  • Customer service: To resolve your issues and answer your questions.
  • Security Assurance: To prevent fraud, money laundering, and unauthorized access.
  • Service Improvement: To analyze user experience and continuously improve the platform.
  • Legal obligations: To meet regulatory requirements and maintain legal records.
  • Personalized Offers: To send you relevant bonuses and promotions based on your preferences (subject to your consent).
gu99 never sells your data to advertising companies or shares it with third parties for marketing purposes.

4 Data Sharing Policy

Gu99 never sells your data. However, there are certain situations where sharing information may be necessary:

  • Payment Processors: When processing bKash, Nagad, Rocket, or USDT transactions, the necessary information is shared with the relevant payment gateways. These partners operate under their own privacy policies.
  • Law enforcement agencies: We may be required to disclose information under a court order or government directive. In such cases, we only provide the minimum information requested.
  • Game providers: Limited data may be shared with Live Casino or sports data providers under secure data exchange agreements.
  • Security Partners: Cybersecurity information may be shared with specialist fraud prevention organizations.
Before sharing data with third parties, gu99 ensures that the relevant party complies with international data protection standards.

5 Data Protection Measures

Gu99 uses industry-leading technology to keep your data secure. Our security infrastructure is regularly updated and tested.

  • 256-bit SSL/TLS Encryption: All data transmitted via the website and app travels through encrypted channels.
  • Two-Factor Authentication (2FA): OTP verification is in place for an added layer of login security.
  • Firewall & DDoS Protection: Advanced firewall and DDoS mitigation are active at the server level.
  • Regular Security Audits: Regular penetration testing and audits conducted by independent third parties.
  • Data backup: Encrypted backups of all data are stored securely on a regular basis.
  • Access control: Only authorized personnel are permitted to access specific user data.
gu99's data protection practices are governed by the international ISO 27001 security standard.

6 Cookie policy

Gu99's website and app use cookies to improve service quality. Cookies are small text files stored on your device that help personalize your browsing experience.

  • Essential Cookies: Essential for login sessions and site security. Disabling these may prevent the site from functioning properly.
  • Functional cookies: To remember your preferences, such as language and theme.
  • Analytics Cookies: Used to analyze user behavior and enhance our services.
  • Marketing Cookies: Used to show relevant ads. These can be opted out of.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling cookies may limit some features on gu99.

7 Your data rights

Gu99 respects every member's rights over their data. Your key rights are outlined below:

Right to Access Your Data – You can find out what information we hold about you.
Right to Rectification – You can request corrections to any inaccurate or outdated information.
Right to Erasure – In certain circumstances, you can request that your information be deleted.
Right to Restrict Processing – In certain cases, you can request that the use of your information be restricted.
Right to data portability – You can receive a copy of your data in a machine-readable format.
Right to object – You can object to your information being used for marketing purposes.

To exercise any of these rights, please contact the gu99 support team. We typically process your request within 30 business days.

8 Children's Privacy

Gu99 is strictly not for anyone under 18. We do not knowingly collect personal data from minors.

If you suspect that a child or minor has registered on gu99, please notify our support team immediately. We will close the account and delete all associated data.

A note for parents — please keep parental controls active on your child's device and stay informed about online gaming. To learn more about responsible gaming, Responsible Gaming View page.

9 Third-Party Links & Services

The gu99 platform works with various third-party game providers and payment services. These third parties have their own privacy policies that are not under gu99's control.

  • When playing third-party games, some data may be transmitted to their servers.
  • Payment gateways (bKash, Nagad, etc.) operate under their own data policies.
  • Gu99 is not responsible for third-party privacy policies, but we only work with trusted and recognized partners.
We recommend reading the privacy policy of any third-party service before using it.

10 Policy Changes & Updates

Gu99 may update this privacy policy from time to time. Changes may occur due to business updates, new services, or legal requirements.

  • If significant changes are made, you will be notified via your registered email or SMS.
  • Check the "Last Updated" date at the top of the page to confirm you are reading the latest version.
  • Continued use of the platform after any update will be considered acceptance of the revised policy.
  • Previous versions of the policy are available on request from our support team.
To stay informed about policy changes, make sure a valid email address is on file in your account.

11 Contact & Complaints

For any questions, concerns, or complaints about this privacy policy, please reach out to gu99's dedicated support team. We take every request seriously.

  • Email support: [email protected] — responses are typically sent within 24 hours.
  • Live Chat: Instant support is available directly through live chat on the gu99 platform.
  • Complaint process: You will receive an initial response within 7 business days of submitting a complaint.
gu99's privacy team is available 24/7, every day of the week. Protecting your data is our top priority.

If your data protection complaint is not resolved through us, you may escalate it to the relevant regulatory authority.

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